FAQ

HeyUWorld is a phygital fashion house with custom drops so you can sync your style in Roblox & IRL.

Think of us as a creative lifestyle brand that blends fashion, art, and gaming.

Yes!

We design premium blanks - hoodies, t-shirts, hats, and more.

You can buy any piece of HeyUWorld geart and wear it in both IRL and in Roblox.

Right on this website - heyu.world

Your order will be printed on demand and shipped to the recipient's address for free and within 3 - 8 business days.

To purchase HeyUWorld digital gear for your Roblox avatar, you’ll need Robux, the in-game currency of Roblox. Here’s how to get started:

Step 1: Get Robux

Robux is required to buy any digital items in Roblox, including HeyUWorld gear. Here’s how to purchase Robux:

• On the Roblox Website:
• On Mobile (iOS/Android):
• Using Gift Cards:
  You can also buy a Roblox Gift Card from retailers like Target, Walmart, or Amazon. Redeem it on the Roblox website under “Gift Cards” to add Robux to your account.

Step 2: Visit the HeyUWorld Roblox Shop

Once you have Robux, head over to our official shop here: https://heyuworld.short.gy/tXRR8n. Browse our collection of hoodies, t-shirts, hats, and more!

Step 3: Purchase Your Gear

• Select the HeyUWorld item you want and click "Buy."
• The cost of our items is super affordable—most are just 5 Robux, with all items priced under $1 USD (80 Robux).

Once purchased, your new gear will appear in your Roblox inventory, ready to style your avatar! 🌟

A play on the words “physical” and “digital” We are offering items that can be worn in all realms - in games & IRL. Think of it as “twinning” with your avatar.

Grab your HeyuWorld digital twin in our official HeyUWorld Roblox Group here: bit.ly/41vIZDZ.

Yes! You can buy the exact same casual & comfy gear that your Roblox avatar is wearing.

HeyUWorld is for anyone who loves bold fashion, creative expression, and gaming!

Our collections are especially popular with preteens, teens who play Roblox as wel as parents who want to connect through fun, stylish merch.

Our mission is to help you express your unique style across worlds while celebrating creativity and individuality.

No, you can shop on our website without creating an account. However, we recommend setting one up so you can easily track your orders, save your preferences, and stay updated on new drops and exclusive offers!

Yes, you’ll need a free Roblox account to access the HeyUWorld Roblox Shop and purchase digital assets like hoodies, t-shirts, and hats for your avatar. You can sign up for a free Roblox account at Roblox.com.

You can join our official HeyUWorld Roblox Group by clicking this link: https://heyuworld.short.gy/tXRR8n.

Once you’re in, you’ll get updates on new digital items, events, and more!

Sure!

Your HeyUWorld website account and your Roblox account are separate but can use the same email if you prefer.

Just make sure to keep your login credentials secure for both platforms.

If you forget your password, click the "Forgot Password" link on the login page of the HeyUWorld website. Enter your registered email address, and we’ll send you a link to reset it.

Yes! Parents can create parental controls in Roblox to monitor or approve purchases made on their child’s account.

For more details on setting up parental controls, visit the official Roblox help page at Roblox Help.

We offer free shipping within the United States for all IRL (aka in real life or physical) merch!

Orders are typically processed and shipped within 3 - 8 business days.

Once your order ships, you’ll receive a confirmation email with tracking information.

Have questions? Email us at hey@heyu.world

We accept returns on unworn, unwashed items in their original condition within14 business days of delivery.

Customers are responsible for return shipping costs.

If you’d like to initiate a return, email us athey@heyu.world, and our team will guide you through the process.

Yes! If there’s a production or quality issue with your IRL merch, we’ll gladly exchange it. Email us athey@heyu.worldwith photos of the issue, and we’ll walk you through the steps to resolve it quickly.

Due to the nature of digital assets, all sales of HeyUWorld items in Roblox are final—no returns, exchanges, or refunds are allowed. However, all of our UGC (User-Generated Content) items are affordably priced under $1 USD (80 Robux), with most items costing just 5 Robux!

To purchase HeyUWorld digital items like hoodies, t-shirts, and hats for your avatar, visit our official HeyUWorld Roblox Shop & Community here: https://heyuworld.short.gy/tXRR8n.

Please note that you’ll need a free Roblox account to make purchases.

Once we receive and inspect your returned item, we’ll notify you about the refund status via email. Approved refunds will be processed back to your original payment method within 5-7 business days, depending on your bank or credit card company’s processing times.

Yes, we offer international shipping! Customers outside the United States can shop our IRL merch, but please note that shipping fees will apply. The exact cost will be calculated at checkout based on your location.

For international orders, customers are responsible for return shipping costs. We accept returns within 14 business days of delivery for unworn, unwashed items in their original condition. If there’s an issue with the quality or production of your item, email us at hey@heyu.world, and our team will assist you with the next steps.

HeyUWorld Drops are custom-designed collections of premium hoodies, t-shirts, hats, and more, inspired by fun and creative themes.

Each drop is unique and designed to help you express yourself IRL and in Roblox.

Our 1st drops include:

• Drop 00: Legacy – Our first collection, featuring bold, timeless designs.

• Drop 01: The Zodiacs – Celebrate your star sign with cosmic-inspired gear.

• Drop 02: Besties – Matching sets for you and your BFF to twin in style. (Coming in March 2025)

We release new drops regularly throughout the year! Some are seasonal, while others celebrate specific themes or trends. Stay updated by following us on social media (@HeyUWorldShop) or joining our official HeyUWorld Roblox Shop here: https://heyuworld.short.gy/tXRR8n.

Yes and no!

IRL/Physcial Items:

• No, our themed Drops (collections) are unlimited in both our e-commerce shop and in our Roblox shop.
• Yes, our exclusive Collaborations are limited edition. For example, the HeyUWorld x Jayson Atienza hoodie is capped at just 100 pieces IRL, making it a true collector’s item.

Digital Items:

• All Roblox versions of our gear are unlimited, so everyone can rock their style in the metaverse!

Our collaborations bring together culture-makers—artists, designers, musicians, and creators—to create exclusive, one-of-a-kind collections. These partnerships celebrate creativity and individuality with designs that are completely unique to HeyUWorld.

Our first collaboration is with renowned artist Jayson Atienza, whose bold colors and dynamic linework inspired the limited-edition HeyUWorld x Jayson Atienza zip hoodie. Future collaborations will feature more incredible creators from around the world—stay tuned!

Yes! All of our collaborations include matching digital assets for Roblox so you can twin with your avatar. For example, the HeyUWorld x Jayson Atienza hoodieis available as a limited-edition IRL piece (only 100 hoodies)and as an unlimited digital assetin our Roblox Shop. You can grab the Roblox version here:https://heyuworld.short.gy/tXRR8n.

Absolutely!

We’re bringing HeyUWorld to life with an exclusive pop-up event in Las Vegas in 2025.

This will be your chance to:

• Shop limited-edition gear (like our hoodies capped at just 100 pieces).
• Meet other HeyUWorld fans and creators.
• Experience interactive installations that bring the HeyUWorld vibe to life.
• Get a sneak peek at upcoming drops and collaborations before anyone else!

This event is all about connecting our community IRL while celebrating creativity, fashion, and fun

We’re taking HeyUWorld to the next level in Roblox with exciting new experiences! Here’s what’s on the horizon:

• 2025: Pop-Ups in Existing Roblox Games
  We’ll be popping up inside some of your favorite Roblox games with exclusive shopping events and limited-time collaborations. These pop-ups will feature unique HeyUWorld gear that you can grab directly in-game, making every visit a chance to discover something new.

• 2026: HeyUWorld Shopping & Design World
  Get ready for the ultimate HeyUWorld experience! In 2026, we’ll launch our very own HeyUWorld Shopping & Design World, where you’ll be able to:

This will be a one-of-a-kind space for fashion lovers, creators, and gamers alike—stay tuned for updates as we bring this vision to life!

All of our IRL merch is made with premium materials like 100% combed and ring-spun cotton (with some polyester blends for heather colors). Our items are designed to be durable, comfortable, and stylish for everyday wear.

Yes! We’re always looking for ways to reduce waste and minimize our environmental impact. Many of our items are made-to-order, which helps avoid overproduction and unnecessary waste. This approach ensures that every piece is crafted with care while supporting more eco-conscious practices.

By using a made-to-order model, we produce only what’s needed—reducing excess inventory and fabric waste. This approach aligns with sustainable fashion practices, ensuring that every item has a purpose while lowering our carbon footprint.

We’re committed to continuously improving our sustainability efforts by:

• Expanding the use of eco-friendly materials like organic cotton and recycled polyester.
• Exploring innovative production methods that reduce water usage and energy consumption.
• Partnering with like-minded collaborators who share our values for ethical and sustainable fashion practices.

At HeyUWorld, we’re more than just a brand—we’re a community built on the values of kindness, creativity, the power of play, and self-expression. Whether you’re rocking our gear IRL, twinning with your avatar in Roblox, or connecting with others through our events, HeyUWorld is a space where everyone can feel seen, celebrated, and inspired to be their authentic selves.

Our Values

• Kindness: We believe in lifting each other up. From small acts of kindness to creating a supportive space for everyone, kindness is at the heart of everything we do.
• Creativity: Creativity fuels our designs, collaborations, and community. It’s about exploring new ideas, expressing yourself boldly, and inspiring others to do the same.
• Power of Play: Play isn’t just for kids—it’s for everyone! We celebrate the joy and freedom that comes from playing, experimenting, and having fun in both real life and the metaverse.
• Self-Expression: Your style is your story. We encourage everyone to express themselves authentically through our gear, whether it’s IRL or in Roblox.

Who We Are

We’re the socialverse—a community of creators, gamers, dreamers, and doers who believe in the power of connection and individuality. Whether you’re designing your avatar’s next outfit or sharing your favorite HeyUWorld look on social media, you’re part of something bigger—a movement that celebrates creativity and kindness across worlds.

What We Do Together

• Create Together: From participating in design contests to customizing your look IRL or digitally in Roblox, our community thrives on creativity.
• Celebrate Each Other: We host shout-outs, challenges, and events to spotlight our amazing members who inspire us every day.
• Connect Across Worlds: Whether it’s through our upcoming IRL pop-ups (like Las Vegas 2025) or our future HeyUWorld Shopping & Design World in Roblox (launching 2026), we’re building spaces where everyone can connect and share their unique vibe.

Join us as we continue to grow this vibrant community—where kindness leads, creativity thrives, and self-expression knows no limits! 🌟

Of course!

• HeyUWorld Roblox Group
• HeyUWorld Instagram
• HeyUWorld TikTok
• HeyUWorld Pinterest

We encourage fans to share their HeyUWorld outfits—IRL or in Roblox—on social media using #HeyUWorld.

You might even get featured on our official pages or in our Roblox Group as part of our community shout-outs!

Follow us on social media (@HeyUWorld) and join our official Roblox Group here: https://heyuworld.short.gy/tXRR8n. You’ll get first access to announcements about new drops, collaborations, exclusive events, and more!

Yes! We love celebrating creativity in our community. Keep an eye on our social media and Roblox Group for design contests, avatar challenges, and giveaways where you can win exclusive HeyUWorld gear or digital assets. It’s a fun way to showcase your style and get involved!

Absolutely! By joining our Roblox Group (https://heyuworld.short.gy/tXRR8n), you’ll gain access to:

• Exclusive updates about new digital assets and events.
• Opportunities to participate in group-only challenges or giveaways.
• A chance to connect with other fans and share your HeyUWorld looks!

HeyUWorld is all about building connections and celebrating creativity. Beyond shopping, we host contests, giveaways, and interactive events in both Roblox and IRL pop-ups (like our upcoming Las Vegas event in 2025). We also highlight outstanding community members through shout-outs on social media and within our Roblox Group to recognize their contributions and creativity!